Frequently Asked Questions
Everything you need to know about our luxury footwear and services.
How do I determine the correct shoe size?
We provide detailed size guides on each product page. Since we stock various international brands, we recommend referring to our brand-specific conversion charts or contacting our experts for fit advice.
What is your return policy for international orders?
We offer a 30-day return window from the date of delivery. Items must be in unworn, original condition with all packaging. Please note that return shipping costs and any applicable duties are the responsibility of the customer.
How long does shipping typically take?
Domestic orders are usually delivered within 2-3 business days. International shipping varies by location but typically takes 5-10 business days via our premium courier partners.
Are your shoes made from genuine leather?
Yes, we specialize in high-quality, Goodyear-welted footwear crafted from premium calf leather, suede, and exotic skins sourced from the world's finest tanneries.
Do you offer a repair or resoling service?
While we do not perform repairs in-house, we can recommend authorized master cobblers who specialize in the specific construction methods of the brands we carry to ensure your shoes last a lifetime.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern financing options like Klarna for flexible payment scheduling.